FAQs

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What is SWiM REWARDS?

SWiM REWARDS is a transformational US Dollar backed Cash Rewards Scheme and Global Points Exchange Program which provides you the FREEDOM to use Cash Rewards Points earned as you see fit. All points are worth USD$1.00 per point.

How Do I Enroll in SWiM REWARDS?

SWiM REWARDS is a free program for SWiM PAY clients only. To enroll in SWiM REWARDS, you can sign up for an account on our SWiM PAY website, then get an automatic free SWiM REWARDS membership.

Is there a membership fee to join SWiM REWARDS?

No, membership in SWiM REWARDS is absolutely free.

How can I earn SWiM REWARDS points?

You can earn SWiM REWARDS points by making payments on SWiM PAY.

What can I redeem my SWiM REWARDS points for?

You can redeem your SWiM REWARDS points for Cash Back in US Dollars, up to 4,500 physical Gift Cards, Swap Points if you have another Program on the SWiM REWARDS Marketplace, e.g., an Airline Rewards scheme. Or you can even transfer your points to another SWiM REWARDS member - friend, employee or even your customers. As long as they also are SWiM REWARDS members.

Do SWiM REWARDS points expire?

SWiM REWARDS points do not expire as long as your SWiM PAY account remains active.

Can I transfer my SWiM REWARDS points to someone else?

SWiM REWARDS points are transferable and can be used by the account holder to gift them to another SWiM REWARDS member.

How can I check my SWiM REWARDS points balance?

You can easily check your SWiM REWARDS points balance by logging into your SWiM REWARDS account on our website.

Can I return a product I purchased with SWiM REWARDS points?

Gift cards purchased with SWiM REWARDS points are not eligible for returns, so please make sure that you want the particular Gift Card before purchasing it with your points.

How do I redeem my SWiM REWARDS points?

To redeem your SWiM REWARDS points, simply select the Redemption option on your membership portal to apply your points to your choice of redemption - cash, gift cards, exchange, or transfer.

Is there a limit to the number of SWiM REWARDS points I can earn?

SWiM REWARDS do not have a maximum limit on the number of points you can earn. Every payment on SWiM PAY earns you SWiM REWARDS points.

What happens to my SWiM REWARDS points if I close my account?

If you close your SWiM PAY account, you may forfeit any unredeemed SWiM REWARDS points associated with that account.

Are there any restrictions on where I can use my SWiM REWARDS points?

SWiM REWARDS points earned are generally valid for use only on SWiM REWARDS redemption options, as specified in the program's terms.

How long does it take for SWiM REWARDS points to be credited to my account after a purchase?

SWiM REWARDS points are credited to your account immediately after a qualifying payment on SWiM PAY.

Can I earn SWiM REWARDS points for past purchases?

SWiM REWARDS points are usually earned for purchases made after joining the program and may not be awarded for past transactions.

How can I contact SWiM customer support if I have issues with my SWiM REWARDS points or account?

You can reach our dedicated SWiM customer support team through the contact information provided on our SWiM website and through our Helpdesk by lodging a support ticket.

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